This Microworld shows how staff capacity and experience develop through a hierarchy of high-performing professionals. Managed well, this business can grow and thrive. Managed badly, key professionals and clients will leave, leading to failure.
This game focuses on the special people-challenges faced by professional service organizations, issues that also confront service departments within other companies. Teams gain valuable insights into important issues common to many service-based situations, such as:
- driving growth in staff resources through several seniority levels, balancing recruitment, promotion and turnover
- matching growth in client numbers to the firm's capacity to serve them
- managing the growth of critical intangible resources, such as reputation and knowledge
The team take the role of the senior partner group in a large consulting firm, running over a very long time-scale. The business starts with 40 partners in total, 130 managers and 230 junior consultants. It has 60 clients and financial reserves of £40 million.
The simulation runs for 30 years, although useful challenges can look at shorter periods within that longer time-frame. Decisions take the form of key choices by the senior partners to steer the business for each year. They concern hiring, promotion, client-growth and knowledge-building.
NOTE: This simulation that is licensed on a per user or group basis, and with academic or executive education pricing see our prices here.
