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'Coaching is now considered to be one of the essential elements of good management, and yet is often missing from management and supervisory training courses. This book is a very gentle introduction to coaching, written particularly for new managers and supervisors who wish to introduce coaching tools and techniques into their skillset. The book takes you step-by-step through the very basic ideas of coaching, and will be useful for anyone wanting to start coaching or embarking upon a formal training programme. Each chapter contains examples and exercises to help you to practice the techniques, and it is my hope that you will be inspired in time to gain coaching qualifications.'

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