Material Detail

I. TECHNICAL SHEET Title: Best Practices to Ensure IT and OT Uptime Author: Centreon Date of Publication: November 17, 2024 Reviewed by: Jose Rocillo Date of Review: 21st may 2025 Discipline: Information Technology / Industrial Systems Material Type: Informational Article / Case Study Technical Requirements: Any device able to access to the web cloud with broadband enough and an standard web browser. Technical Format: HTML Web Page II. LEARNING GOALS Goals: Two aspects: 1. Understanding the importance of operations management and its tools in relation to uptime. 2. Contrasting the different perspectives of a student and an AI tool in the assessment. Target Audience: IT Operations Managers, System Administrators, Industrial Engineers, Students in IT/OT fields III. OVERVIEW The resource titled “Best Practices to Ensure IT and OT Uptime”, published by Centreon on November 17, 2024, focuses on strategies to maintain operational continuity across Information Technology (IT) and Operational Technology (OT) systems. It highlights the importance of proactive monitoring, automated alerts, and incident response planning, with practical insights supported by a real-world case study from Monoprix, a leading French retail chain. The case demonstrates how effective monitoring can improve system availability, enhance customer experience, and drive operational efficiency. The article could be very interesting for IT Operations Managers, System Administrators and Infrastructure and Network Engineers. IV. QUALITY OF CONTENT Strengths: Accuracy and Validity: The material presents accurate and up-to-date information on IT and OT systems, emphasizing the importance of uptime in modern digital infrastructures. It correctly differentiates between IT (Information Technology) and OT (Operational Technology), providing clear definitions and contexts for each. Comprehensiveness: The article thoroughly covers best practices for ensuring uptime, including proactive monitoring, real-time alerts, incident response planning, and capacity planning. The inclusion of a real-world case study (Monoprix) enhances the material's depth and applicability. Relevance: The content is highly relevant to current industry practices, addressing challenges faced by organizations in maintaining continuous operations. It aligns well with the needs of professionals seeking to improve system reliability and performance.   Areas for Improvement: Citations and References: While the material is informative, it lacks citations to external sources or academic references that could enhance its credibility and allow readers to explore topics in greater depth. Depth of Technical Detail: Some sections could benefit from more technical depth, particularly in explaining how specific monitoring tools function or how they integrate with existing IT/OT systems. V. POTENTIAL EFFECTIVENESS AS A TEACHING/LEARNING TOOL Strengths: Learning Objectives: The material implicitly sets clear learning objectives by outlining best practices and strategies for maintaining IT and OT uptime. Readers can understand the importance of proactive monitoring and incident management. Real-World Application: The Monoprix case study provides a practical example of how the discussed strategies are implemented in a real organization, enhancing the material's applicability and engagement. Clarity and Organization: The content is well-structured, with numbered sections and subheadings that guide the reader through the topics logically. This organization aids in comprehension and retention of information. Areas for Improvement: Interactive Elements: Incorporating interactive elements such as quizzes, discussion questions, or scenario-based exercises could enhance engagement and reinforce learning outcomes. Target Audience Specification: While the material is suitable for professionals, specifying the intended audience more explicitly could help tailor the content to their specific needs and backgrounds. VI. EASY OF USE Strengths: Navigation and Accessibility: The web page is easy to navigate, with clear headings and a logical flow of information. The layout is clean, and the text is readable. Language and Tone: The language used is professional yet accessible, making complex concepts understandable to readers with varying levels of expertise.   Areas for Improvement: Technical Level of the Audience – The content assumes a certain level of prior IT knowledge (e.g., familiarity with infrastructure monitoring, alerts, and network systems), which may be challenging for beginners. Lack of Interactive Guidance – It is a static resource (e.g., article/blog format), so learners without instructor support might struggle to apply concepts hands-on without additional tutorials or demos. Tool-Specific Context (Centreon) – Since it focuses heavily on one platform, users unfamiliar with Centreon may need extra time to understand its interface and features before fully benefiting from the resource. VII. SUMMARY Quality of Content: ★★★★☆ (4/5) Potential Effectiveness as a Teaching Tool: ★★★★☆ (4/5) Final Recommendation: This material is recommended for inclusion in MERLOT as a high-quality resource for professionals and students interested in IT and OT system reliability and uptime strategies.