Material Detail

In 2011 Rich Piltch, founder and CEO of ARS, a full-service restoration and reconstruction company based in New England, and the owners of three other restoration and reconstruction companies founded Restoration Affiliates (RA), a network of independent, full-service disaster restoration companies. With 21 members by the fall of 2013, RA represented the attempt of smaller regional restoration and reconstruction companies to compete against the big national players by providing a national service solution for their customers. But while forming a national affiliation gave members the geographic reach they lacked when operating on their own, Piltch was well aware that there were many issues to resolve in order to ensure RA’s long-term

Learning Objective

To illustrate core issues in corporate strategy — how to achieve a high level of coordination and initiative within a diversified entity; demonstrate the inherent challenges in building a network rather than a firm even when all involved have a common objective; and, evaluate RA’s strategy in creating value for customers and capturing value for its members.

A watermarked copy of the case can be viewed here. If you are an instructor, you can complete the form to obtain an educator's copy. Note: You can obtain multiple educator copies with one form.

This will delete the comment from the database. This operation is not reversible. Are you sure you want to do it?

Thank you for reporting a broken "Go to Material" link in MERLOT to help us maintain a collection of valuable learning materials.

If you feel this material is inappropriate for the MERLOT Collection, please click SEND REPORT, and the MERLOT Team will investigate. Thank you!

You are being taken to the material on another site. This will open a new window.

Do not show me this again