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A difficult or challenging conversation is described a conversation where you have to manage emotions and information in a sensitive way in order to; address poor performance or conduct, deal with personal problems, investigate complaints/deal with grievances, or comfort or reassure someone.

If you find these conversations challenging, or anxiety-inducing, you are not alone! Research shows that 25% of people put off having a difficult conversation for over a year. Using practical skills, examples and your own situations, this book will look at a variety of techniques and approaches that will have you undertaking, honest, authentic, positive conversations in no time.

NOTE:  This is a BookBoon publication and you have to provide your email address to access it. It is free for students, but only free for 30 days for others.

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