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"Contents: Individual outcomes (Commitment, Trust, Employee and job satisfaction, Improved performance, Development, Organizational supportive attitude, Motivation, Sense of belonging, Buying in, Engagement, Loyalty, Empowerment); Organizational outcomes (Corporate reputation, Innovation, Support to change, Knowledge sharing, Social capital enhancement, Ethical relationships, Unified corporate identity, Service quality enhancement, Shared vision and interpretation, Organisational learning, Competitive advantage)."

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