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"Communication Skills" icon

Communication Skills

This resource has been compiled to give a general introduction to effective communication for practice educators. In the first section, the key components of the communication process will be discussed. The basic skills required for effective communication will be explored in the next few sections, and some specific contexts for communication, including giving presentations and feedback meetings, will be examined....

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Jacky Hood
Jacky Hood (Administrator)
12 years ago
I could use parts of this document in teaching Active Listening as part of Business Skills for Service/Support and Project Management. The students would be turned off if I used it in its entirety because (1) it says it it addressed to health care and social service (2) much of the vocabulary is formal and academic (3) many of the examples of probing questions are condescending and would never be used in a business setting or on a customer support call.

Technical Remarks:

The boxes around some of the paragraphs abut the text. There should be some white space.
Used in course? Yes
Time spent reviewing site: 10 minutes