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At the McDonough School of Business at Georgetown University,students' appetites are whetted for Operations Management by beginning the core courses with the Benihana case study (HBS 9-673-057). Although originally written in 1972, Benihana remains one of the most popular Harvard Business School cases. The case captivates students because it brings operations to life in a familiar setting; that of a teppanyaki-style restaurant. The Benihana simulation models an evening at Benihana's West 52nd Street restaurant. The restaurant opens at 6 p.m. to light demand, experiences a rush hour from 7 to 8 p.m. and continues to seat new arrivals until 9 p.m. In addition to emulating customer flow patterns and dinner choices, the model incorporates a sensitivity analysis feature that enables the user to examine the impact of altering the restaurant's capacity, and the bar capacity.

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