Bookmark Collection
Materials for customer service
Materials for customer service
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Collection Content
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Connecting CRM systems for better customer service (Reference Material)
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Best Customer-Service Practices (Tutorial) -
The Ten Commandments of Great Customer Service (Reference Material)
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Virtual Customer Demonstrations (Reference Material)
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The Experts Teach: Customer Care (Open (Access) Textbook)
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The Experts Teach: Customer Care (Open (Access) Textbook)
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Obtaining and Retaining Customers - Part II - Customer Retention (Open (Access) Textbook) -
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Free CRM for the Individual Businessperson (Reference Material) -
Communication Skills (Open (Access) Textbook)
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Introduction to Public Communication (Open (Access) Textbook)
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Communication for Business Professionals - Canadian Edition (Open (Access) Textbook)